Get to Know Me
Macedonio John Martinez III, aged 43, is a seasoned insurance claims professional with over 21 years of experience. His career spans various esteemed companies, including USAA, The Hartford, Fred Loya Insurance, and Branch (Insurtech). Currently, he is a claims examiner at Sedgwick Claims Management, specializing in commercial litigation and managing a significant national account for Chick-fil-A.
Macedonio is passionate about mentorship and hands-on work, actively sharing his knowledge through his YouTube channel, @thecustomerexperienceconnection. He focuses on helping new adjusters master their roles and emphasizes delivering exceptional customer experiences.
Highlights from My Career
Progressed from handling basic single-vehicle incident claims to managing complex litigated claims.
Worked with renowned companies, gaining extensive experience in both personal and commercial insurance.
Currently manages a long-term account for Chick-fil-A, highlighting his expertise in commercial litigation.
My Passion for Mentorship and Community
Macedonio enjoys mentoring new adjusters, providing insights and guidance to help them succeed. He is also actively involved in his community, participating in his daughters' school activities and leading programs like the Guard D.O.G.S.
My Interests and Values
Outside of work, Macedonio prioritizes family time and community involvement. He believes in maintaining a healthy lifestyle and values hard work, mentorship, and enriching others' lives.